![]() ![]() ![]() The first time I ran a memory diagnostic, the computer froze up and wouldn't complete the test. I believe it may be an issue with his RAM sticks, but I am not sure. He purchased the computer at Best Buy (1 year ago) and they are insisting that it is a "software" problem, so it's not covered under the warranty that came with the computer. The only thing that works to bring it back is to do a hard shut down. At least a few times a day, the screen will go black and the computer will freeze up. One of my users has an HP Pavilion x360 (windows 10, 8GB RAM, 64-bit, Intel i5 2.30 GHz), that they are having issues with.
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